These are the minimum standards, which we are committed to achieving. If we fail to meet any of these, affected customers can make a claim for compensation. Customers can claim for compensation via our customer support page or by downloading the attached and form and delivering it to our office. Click the links below for more information on our standards:
- BL&P Standards of Service Decision 2018-2020
- BL&P Guaranteed Standards of Service
- BL&P Overall Standards of Service