The Barbados Light & Power Company is committed to handling all reports in a responsive, efficient and effective manner. We are committed to satisfying the requirements of our customers and meeting the standards of service as set by our regulator, the Fair Trading Commission (click here to view service standards).
We acknowledge and support the right of customers and the wider public to complain when dissatisfied with our products or services and we recognize both positive and negative feedback plays an essential role in allowing us to provide a safe and reliable service. We will respond to all complaints made online within two business days.
Reports can be made via the following:
Type of Report | Contact |
Billing, service-related, damage to electrical equipment/appliances | Click here, e-mail customerservice@blpc.com.bb or call 626-4300 (8:00 a.m to 4:30 p.m Monday to Friday) |
Poles, streetlights & tree trimming | BLPC Connect App (click here ) |
Emergencies, voltage complaints, outages | call 626-9000 (24 hours, 7 days per week) |