The Barbados Light & Power Company is committed to handling all reports in a responsive, efficient and effective manner. We are committed to satisfying the requirements of our customers and meeting the standards of service as set by our regulator, the Fair Trading Commission (click here to view service standards).
We acknowledge and support the right of customers and the wider public to complain when dissatisfied with our products or services and we recognize both positive and negative feedback plays an essential role in allowing us to provide a safe and reliable service. We will respond to all complaints made online within two business days.
Reports can be made via the following:
Type of Report
Billing, service-related, damage to electrical equipment/appliances
Poles, streetlights & tree trimming
BLPC Connect App (click here )
Emergencies, voltage complaints, outages
call 626-9000 (24 hours, 7 days per week)