What is the minimum amount that can be paid to avoid a debt disconnection?
The entire bill should be paid by the due date. Any delay in paying the full amount on the bill by the due date impacts a customer's credit rating negatively and should be avoided where possible. However, a customer with a satisfactory credit rating who is unable to pay the full amount by the due date should, at minimum, pay the full amount of the arrears.
Late payments and short payments are made at the customer's risk and should be done only after consultation with a customer service representative at 626-4300.
If I am disconnected for non-payment what should I do?
In order for the supply to be reconnected the full outstanding amount plus the reconnection fee must be paid. Click here to read about payment options and locations. If the payment is made through a third party (Surepay/bank), you must notify us of the payment prior to being reconnected.
How long does it take to be reconnected after payment is made?
Reconnection of service normally occurs within six (6) business hours.